Cookie Policy
BEKIRIM COOKIE POLICY
Last Updated: August 2026
Website: https://bekirim.com
INTRODUCTION
This Cookie Policy explains how Bekirim uses cookies and similar technologies when you access our website and mobile application. Cookies are small data files stored on your device that help us provide a better user experience.
Please read this policy carefully to understand our practices regarding cookies and your choices.
Governing Law: This Cookie Policy is governed by the laws of Brunei Darussalam and the Personal Data Protection Act (BDPA).
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SECTION 1: WHAT ARE COOKIES?
1.1 DEFINITION
Cookies are small text files (typically 4KB to 4MB) that are stored on your device:
- Downloaded when you first visit a website
- Sent back to the server with each subsequent visit
- Contain information about your preferences and activity
1.2 COOKIE CHARACTERISTICS
- Non-executable (cannot contain malicious code)
- Device-specific (not transferred between devices)
- Expirable (can be set to expire automatically)
- Manageable (can be deleted or disabled by users)
1.3 SIMILAR TECHNOLOGIES
We may also use:
- Web beacons (tracking pixels)
- Local storage (browser storage)
- Session storage
- Analytics scripts
- These serve similar purposes to cookies
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SECTION 2: HOW WE USE COOKIES
2.1 ESSENTIAL/NECESSARY COOKIES
These cookies are required for the platform to function:
AUTHENTICATION COOKIES
- Purpose: Keep users logged in after registration
- Duration: Session or 30 days (if "remember me" is selected)
- Content: Session ID, user authentication token
- Necessary: Yes
SESSION COOKIES
- Purpose: Maintain user session and settings during active use
- Duration: Until browser is closed
- Content: Session ID, temporary preferences
- Necessary: Yes
SECURITY COOKIES
- Purpose: Protect against fraud and unauthorized access
- Duration: 30 days
- Content: Security tokens, device fingerprinting
- Necessary: Yes
PAYMENT VERIFICATION COOKIES
- Purpose: Verify payment status and transaction tracking
- Duration: 7 days
- Content: Transaction ID, payment status, verification token
- Necessary: Yes
2.2 PREFERENCE COOKIES
These cookies store your preferences:
LANGUAGE AND LOCALIZATION
- Purpose: Remember your language preference
- Duration: 1 year
- Content: Selected language, regional settings
- Necessary: No, but improves experience
ACCESSIBILITY SETTINGS
- Purpose: Remember accessibility preferences
- Duration: 1 year
- Content: Font size, contrast, theme preference
- Necessary: No, but improves experience
USER PREFERENCES
- Purpose: Remember app settings and choices
- Duration: 1 year
- Content: Theme (light/dark), notification preferences
- Necessary: No
2.3 ANALYTICS COOKIES
These cookies help us understand user behavior:
USAGE ANALYTICS
- Purpose: Track which features are used most frequently
- Duration: 1 year
- Content: Page views, features accessed, interaction data
- Provider: Lovable platform analytics
- Necessary: No
PERFORMANCE METRICS
- Purpose: Monitor app performance and load times
- Duration: 90 days
- Content: Page load times, error logs, performance data
- Provider: Platform infrastructure
- Necessary: No
DEVICE INFORMATION
- Purpose: Understand device types and browsers used
- Duration: 1 year
- Content: Device type, OS version, browser type
- Necessary: No
2.4 FUNCTIONAL COOKIES
These enhance your experience:
DELIVERY PREFERENCES
- Purpose: Remember your common delivery preferences
- Duration: 6 months
- Content: Frequent locations, preferred Drivers, delivery options
- Necessary: No
SAVED LOCATIONS
- Purpose: Quick access to frequently used addresses
- Duration: 2 years
- Content: Saved delivery and pickup locations
- Necessary: No
COMMUNICATION PREFERENCES
- Purpose: Remember contact preferences
- Duration: 1 year
- Content: Preferred contact method, notification settings
- Necessary: No
PAYMENT METHOD PREFERENCES
- Purpose: Remember payment methods (for convenience)
- Duration: 1 year
- Content: Which payment methods were used recently
- Necessary: No
2.5 MARKETING COOKIES
We use minimal marketing cookies:
CAMPAIGN TRACKING
- Purpose: Track if you came from a promotional link
- Duration: 30 days
- Content: Campaign source, referral source
- Necessary: No, opt-in required
RETARGETING
- Purpose: Show relevant ads if you visit other sites
- Duration: 90 days
- Content: Pages visited, interests
- Necessary: No, opt-in required
- Note: We currently use minimal retargeting
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SECTION 3: LOCAL STORAGE AND SESSION STORAGE
3.1 LOCAL STORAGE
We use browser local storage to:
- Store authentication tokens
- Cache user preferences
- Save draft messages or deliveries
- Maintain app state between sessions
LOCAL STORAGE ITEMS STORED
- Session authentication token (indefinite, until logout)
- User preferences (updated regularly)
- Cached location data (24 hours)
- Draft delivery requests (until sent or deleted)
- Notification settings (indefinite)
3.2 SESSION STORAGE
We use session storage to:
- Maintain temporary session information
- Store data during active app use
- Clear automatically when browser is closed
SESSION DATA STORED
- Active session ID
- Temporary form data
- Active delivery tracking data
- Real-time location data (while delivery in progress)
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SECTION 4: THIRD-PARTY COOKIES
4.1 COOKIES SET BY THIRD PARTIES
GOOGLE MAPS
- Purpose: Provide mapping and routing services
- Cookies Set By: Google
- Purpose of Cookies: Store location data, routing preferences
- Data Sharing: Location coordinates and addresses sent to Google
- Policy: Governed by Google's Privacy Policy
- Duration: Varies (typically 30 days to 2 years)
SUPABASE
- Purpose: Database and user authentication
- Cookies Set By: Supabase
- Purpose: Authentication, session management
- Data Sharing: User ID, session tokens
- Policy: Governed by Supabase's Privacy Policy
- Duration: Session duration
LOVABLE PLATFORM
- Purpose: App hosting and infrastructure
- Cookies Set By: Lovable
- Purpose: Performance monitoring, analytics
- Data Sharing: Usage analytics, performance metrics
- Policy: Governed by Lovable's Terms
- Duration: Varies
4.2 THIRD-PARTY COOKIE CONTROL
For third-party cookies, you can:
- Visit the third party's cookie settings
- Opt out through their privacy pages
- Disable cookies in your browser (may affect functionality)
- Use privacy browser extensions
Third parties control their own cookies, and we are not responsible for their practices.
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SECTION 5: COOKIE CONSENT
5.1 CONSENT MECHANISM
When you first visit Bekirim:
- A cookie consent banner is displayed
- You can accept all cookies
- You can reject non-essential cookies
- You can customize cookie settings
5.2 CONSENT CATEGORIES
ESSENTIAL COOKIES
- Automatically enabled (required for functionality)
- Cannot be disabled without breaking the service
PREFERENCE COOKIES
- Opt-out available (you can disable)
- Improves experience but not required
ANALYTICS COOKIES
- Opt-out available (you can disable)
- Helps us improve the service
- No personal data used
MARKETING COOKIES
- Opt-in required (must enable explicitly)
- Used for promotional purposes
- Only enabled if you consent
5.3 WITHDRAWING CONSENT
You can withdraw consent anytime:
- Through your account settings
- By changing your privacy preferences
- By contacting us
- Effects are immediate
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SECTION 6: COOKIE MANAGEMENT
6.1 BROWSER COOKIE SETTINGS
You can control cookies through your browser:
DISABLE ALL COOKIES
- Go to browser settings
- Find privacy/security section
- Disable "Accept cookies" option
- Note: May break app functionality
SELECTIVE COOKIE CONTROL
- Allow cookies from specific sites
- Block cookies from certain domains
- Set cookie retention (clear on exit, etc.)
- Allow third-party cookies (optional)
CLEAR COOKIES
- Delete all cookies at any time
- Clear cookies for specific sites
- Clear cookies from a date range
- Clear browsing data
Browser-specific instructions:
- Chrome: Settings > Privacy and security > Cookies
- Firefox: Settings > Privacy > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Privacy > Cookies and other site data
6.2 DO NOT TRACK SIGNALS
- Some browsers support "Do Not Track" signals
- We respect Do Not Track preferences
- Analytics may be limited if Do Not Track is enabled
- Essential functionality not affected
6.3 COOKIE CONTROL IN BEKIRIM
You can manage cookies in Bekirim:
- Account settings > Privacy > Cookie preferences
- Select which cookie types to accept
- Enable/disable analytics
- Manage marketing preferences
- Changes take effect immediately
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SECTION 7: COOKIE SECURITY
7.1 SECURITY MEASURES
Our cookies include:
- Secure flag (transmitted only over HTTPS)
- HttpOnly flag (not accessible to JavaScript)
- SameSite attribute (protection against CSRF)
- Encryption for sensitive data
7.2 THIRD-PARTY COOKIE SECURITY
- We require processors to secure cookies
- Processors must use encryption
- Regular security audits conducted
- Breach notification required
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SECTION 8: COOKIE RETENTION
8.1 COOKIE EXPIRATION
Cookies expire according to their purpose:
- Session cookies: Expire when browser closes
- Authentication: 30 days (or until logout)
- Preferences: 1 year
- Analytics: 1 year
- Marketing: 90 days
8.2 EXTENDED RETENTION
Some cookies may be retained longer:
- For legal compliance
- For fraud prevention
- For security purposes
- Upon user request
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SECTION 9: COOKIES AND PRIVACY
9.1 PERSONAL DATA IN COOKIES
Cookies may contain:
- User ID (anonymized)
- Session tokens
- Location preferences (not location itself)
- Device information
- Interaction data
9.2 DATA PROTECTION
- Cookie data is treated as personal data
- Protected under Privacy Policy
- Subject to data retention policies
- User rights apply
9.3 CROSS-SITE TRACKING
- We do not use cookies to track you across different websites
- We do not sell cookie data to third parties
- Cookies are site-specific (don't track you elsewhere)
- Retargeting is minimal and opt-in
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SECTION 10: COOKIE POLICY CHANGES
10.1 UPDATES
We may update this policy:
- To reflect new cookie practices
- To comply with new regulations
- To improve privacy practices
- To add or remove cookies
10.2 NOTIFICATION
- Major changes notified to users
- Last Updated date at top of policy
- Users can review changes anytime
- Continued use = acceptance of changes
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SECTION 11: FREQUENTLY ASKED QUESTIONS
Q: Can I use Bekirim without accepting cookies?
A: Essential cookies cannot be disabled, but you can disable preference and analytics cookies. Some features may be limited.
Q: Are cookies safe?
A: Cookies themselves are safe. We use security measures (HTTPS, HttpOnly, encryption) to protect cookie data. Never store sensitive passwords or credit cards in cookies.
Q: How do I delete cookies?
A: Use your browser settings to delete cookies. You can delete all cookies or select specific ones. Visit browser-specific instructions above.
Q: Do you track me across websites?
A: No. Our cookies only work on Bekirim. We do not track you across the web.
Q: Can I opt out of all cookies?
A: You can disable non-essential cookies through our settings or your browser. Essential cookies cannot be disabled without breaking functionality.
Q: What is the difference between cookies and tracking?
A: Cookies store data on your device. Tracking monitors your activity over time. We use cookies primarily for functionality, with minimal tracking.
Q: Does Bekirim sell cookie data?
A: No. We do not sell or share cookie data with advertisers. Cookies are used internally only.
Q: How long are cookies stored?
A: Duration varies by cookie type (see Section 8). You can delete cookies anytime.
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SECTION 12: BRUNEI DATA PROTECTION
12.1 BDPA COMPLIANCE
- Cookies used comply with BDPA requirements
- Consent obtained for non-essential cookies
- Users informed about cookie usage
- Cookies secure and data protected
12.2 REGULATORY COMPLIANCE
- Local storage, cookies, and tracking comply with Brunei law
- Cookie data treated as personal data
- User rights enforced for cookie data
- Regulatory cooperation maintained
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SECTION 13: CONTACT
For questions about this Cookie Policy:
Email: [INSERT CONTACT EMAIL]
Website: https://bekirim.com
We aim to respond within 30 days.
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SECTION 14: ACKNOWLEDGMENT
By using Bekirim, you:
- Have read this Cookie Policy
- Understand how cookies are used
- Consent to cookie usage (or have disabled non-essential cookies)
- Can withdraw consent anytime
- Accept this policy
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END OF COOKIE POLICY