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Acceptable Use Policy

BEKIRIM ACCEPTABLE USE POLICY Last Updated: August 2026 Website: https://bekirim.com INTRODUCTION This Acceptable Use Policy ("Policy") outlines the conduct standards and prohibited activities for all users of Bekirim. Users include Customers, Drivers, and any other individuals accessing our platform. By using Bekirim, you agree to comply with this Policy. Violations may result in account suspension, termination, or legal action. Governing Law: This Policy is governed by the laws of Brunei Darussalam. --- SECTION 1: GENERAL CONDUCT STANDARDS 1.1 RESPECTFUL BEHAVIOR All users must: - Treat other users with respect and courtesy - Communicate professionally and civilly - Not engage in intimidation, threats, or harassment - Not use offensive or abusive language - Comply with all Brunei laws and regulations 1.2 ACCOUNT RESPONSIBILITY You are responsible for: - Protecting your account credentials - All activity under your account - Notifying Bekirim immediately of unauthorized access - Complying with these terms even if someone else uses your account - Using the account only for authorized purposes 1.3 COMPLIANCE WITH LAW You must not: - Use Bekirim for any illegal purpose or activity - Violate any Brunei law or regulation - Assist others in illegal activities - Violate intellectual property rights - Evade taxes or legal obligations --- SECTION 2: PROHIBITED ACTIVITIES FOR CUSTOMERS 2.1 FRAUDULENT ORDERING Customers must not: - Place orders with intent to defraud or avoid payment - Provide false delivery addresses - Claim items were not delivered when they were - Falsify evidence in disputes - Collude with Drivers to commit fraud - Use the Service to test payment methods or systems 2.2 PROHIBITED ITEMS Customers may not request delivery of: - Illegal goods (drugs, weapons, contraband) - Explosives or hazardous materials - Weapons of any kind - Stolen property or goods obtained illegally - Items that violate Brunei law - Ammunition or dangerous items - Adult materials or inappropriate content - Perishable items without proper packaging (unless agreed) - Items requiring special licensing or permits (without proper documentation) 2.3 DISHONEST CLAIMS Customers must not: - Claim items are lost, damaged, or not delivered when untrue - File false complaints against Drivers - Demand refunds without legitimate reason - Manipulate evidence (photos, screenshots, communications) - Attempt to extort refunds through false claims 2.4 INTERFERENCE WITH DRIVERS Customers must not: - Provide false, misleading, or dangerous delivery instructions - Abuse or harass Drivers - Make false accusations against Drivers - Delay Drivers beyond reasonable time - Refuse to pay after receiving delivery - Interfere with Driver vehicle or property 2.5 RATING AND REVIEW ABUSE Customers must not: - Post false, defamatory, or harassing reviews - Rate Drivers unfairly based on non-delivery factors - Use ratings to extort or threaten Drivers - Post spam or irrelevant content in reviews --- SECTION 3: PROHIBITED ACTIVITIES FOR DRIVERS 3.1 FRAUDULENT DELIVERIES Drivers must not: - Accept deliveries with no intention to complete them - Claim deliveries are complete when they are not - Provide false proof of delivery - Collude with Customers to commit fraud - Manipulate delivery records or evidence 3.2 UNSAFE DRIVING Drivers must not: - Drive recklessly or endanger public safety - Drive under the influence of drugs or alcohol - Ignore traffic laws or regulations - Operate vehicles in unsafe condition - Exceed speed limits or engage in aggressive driving - Use devices in ways that distract from driving - Drive without valid license or insurance 3.3 ITEM MISHANDLING Drivers must not: - Open, inspect, or tamper with delivery items - Consume or use Customer items - Deliberately damage items - Lose or abandon delivery items - Take items for personal use - Fail to deliver items to correct location 3.4 INTERFERENCE WITH CUSTOMER Drivers must not: - Abuse, harass, or threaten Customers - Refuse service without valid reason - Demand payment beyond agreed delivery fee - Share Customer personal information - Trespass on Customer property - Record Customers without consent (unless for safety) - Engage in any form of assault or inappropriate conduct 3.5 MISUSE OF PLATFORM Drivers must not: - Accept deliveries outside their approved routes without authorization - Solicit Customers to conduct transactions outside the platform - Use personal information for spam or harassment - Circumvent payment systems - Share driver account access with others - Manipulate route data or location services 3.6 FALSE RATINGS Drivers must not: - Solicit false positive ratings from Customers - Retaliate against negative ratings - Manipulate rating systems - Harass Customers who leave poor reviews --- SECTION 4: PROHIBITED CONDUCT FOR ALL USERS 4.1 FRAUD AND DISHONESTY Users must not: - Provide false or misleading information during registration - Use multiple accounts to bypass restrictions or commit fraud - Attempt to access others' accounts or data - Manipulate or forge evidence - Falsify communications - Engage in any deceptive practices 4.2 HARASSMENT AND ABUSE Users must not: - Send threatening, abusive, or harassing messages - Engage in cyberbullying or targeted harassment - Use offensive slurs or hate speech - Threaten violence or harm - Stalk or obsessively contact other users - Attempt to extort or blackmail others - Create fake accounts to harass users 4.3 SEXUAL HARASSMENT Users must not: - Send unwanted sexual messages or content - Make sexual advances toward others - Solicit sexual services - Send explicit images or videos without consent - Engage in sexual harassment of any kind - Share intimate images without consent - Make sexual comments about appearance or body 4.4 DISCRIMINATION Users must not: - Discriminate based on race, ethnicity, religion, nationality, gender, sexual orientation, disability, or age - Refuse service based on protected characteristics - Use slurs or derogatory language targeting protected groups - Make offensive stereotypes or generalizations - Engage in any form of discriminatory conduct 4.5 SPAM AND UNWANTED CONTACT Users must not: - Send unsolicited promotional messages - Spam other users' accounts - Send the same message repeatedly to multiple users - Use the platform for marketing purposes without authorization - Phish or attempt to collect information through deception 4.6 INTELLECTUAL PROPERTY VIOLATION Users must not: - Reproduce, modify, or distribute Bekirim content - Use Bekirim trademarks or logos without permission - Infringe on others' copyrights or patents - Share copyrighted content through Bekirim - Use others' photos or content without permission 4.7 SYSTEM ABUSE Users must not: - Attempt to hack or compromise the system - Introduce malware or viruses - Perform denial-of-service attacks - Scrape or automate access to the platform - Test security vulnerabilities - Attempt to bypass access controls - Overload servers or systems - Use bots or automated tools without authorization 4.8 UNAUTHORIZED DATA ACCESS Users must not: - Attempt to access others' personal data - Intercept communications - Attempt to access restricted areas - Try to discover system vulnerabilities - Collect data beyond what is necessary for the Service 4.9 IMPERSONATION Users must not: - Impersonate Bekirim staff or representatives - Pretend to be another user - Claim false affiliations or credentials - Impersonate government officials or authority figures 4.10 EVASION Users must not: - Attempt to evade account restrictions or bans - Use VPNs or proxies to bypass security measures - Create new accounts after suspension - Assist others in violating these policies --- SECTION 5: PROHIBITED PAYMENT PRACTICES 5.1 PAYMENT FRAUD Users must not: - Use stolen payment methods or credentials - Attempt payment fraud or chargebacks - Share payment information with unauthorized persons - Use payment methods not in their name - Attempt to bypass payment verification - Claim payments were not made when they were - Dispute legitimate transactions 5.2 PAYMENT MANIPULATION Users must not: - Attempt to exploit manual verification process - Provide false bank transfer documentation - Manipulate Digital Wallet balance - Engage in unauthorized transactions - Attempt to access others' payment accounts --- SECTION 6: CONSEQUENCES FOR VIOLATIONS 6.1 ENFORCEMENT ACTIONS Bekirim may take the following actions for violations: WARNING - First-time minor violations may receive a warning - Formal notice sent to user account - User given opportunity to correct behavior ACCOUNT SUSPENSION - Temporary restriction of account access - Duration: 24 hours to 30 days depending on severity - User may appeal after suspension period - Full access restored upon compliance ACCOUNT TERMINATION - Permanent deletion of account and associated data - User barred from creating new accounts - All Digital Wallet funds forfeit (except as required by law) - User loses access to all services LEGAL ACTION - Bekirim may pursue legal action for serious violations - Users may be liable for damages - Criminal violations reported to authorities - Cooperation with law enforcement as required FINANCIAL PENALTIES - Fraud-related violations may result in financial liability - User must reimburse Bekirim for losses - Disputed transactions may be reversed - Users liable for chargeback fees 6.2 SEVERITY ASSESSMENT The severity of violations is assessed based on: - Nature and seriousness of the violation - User's history and record - Harm caused to other users - Frequency of violations - User's cooperation and responsiveness 6.3 REPEAT OFFENDERS Users who repeatedly violate this Policy: - Face escalated enforcement actions - May be permanently banned from the platform - May be reported to authorities - May face additional legal consequences 6.4 IMMEDIATE TERMINATION The following violations result in immediate account termination: - Use of the platform for illegal activities - Sexual harassment or assault - Serious threats or violence - Fraud or financial crimes - Hacking or unauthorized system access - Distribution of malware or harmful content - Severe harassment or hate speech 6.5 APPEAL PROCESS Users may appeal enforcement actions: - Submit appeal within 30 days of action - Provide written explanation and evidence - Bekirim will review and respond within 15 days - Decisions are final after review --- SECTION 7: REPORTING VIOLATIONS 7.1 REPORTING MECHANISM Users can report violations: - Report directly through the app - Email: [INSERT CONTACT EMAIL] - Include specific details, dates, and evidence - Provide screenshots or documentation 7.2 REPORT INFORMATION Include in your report: - Nature of the violation - User(s) involved - Dates and times of incidents - Relevant messages or evidence - Impact of the violation - Any supporting documentation 7.3 INVESTIGATION Bekirim will: - Investigate all reports within 7 business days - Maintain confidentiality where possible - Notify the reporter of actions taken (if applicable) - Protect reporters from retaliation - Not disclose reporter identity to accused user (unless legally required) 7.4 PROTECTION FROM RETALIATION Users are protected from retaliation for: - Reporting violations in good faith - Cooperating with investigations - Refusing to participate in violations - Exercising legal rights Retaliation for reporting is strictly prohibited and may result in account termination. --- SECTION 8: SPECIAL PROVISIONS 8.1 ZERO TOLERANCE FOR SEXUAL HARASSMENT Bekirim maintains a zero-tolerance policy for sexual harassment: - Any sexual harassment results in investigation - Substantiated claims result in permanent account termination - Criminal behavior is reported to authorities - Victims are supported with resources and assistance 8.2 DRUG AND ALCOHOL POLICY Users must not: - Drive under the influence of drugs or alcohol - Use the platform to facilitate drug transactions - Deliver or use controlled substances - Operate vehicles while impaired Violations result in immediate account termination and may be reported to authorities. 8.3 WEAPONS AND VIOLENCE POLICY Users must not: - Deliver weapons or explosives - Use weapons against others - Threaten violence - Engage in physical altercations - Request deliveries of weapons Violations result in immediate termination and reporting to authorities. --- SECTION 9: COMPLIANCE AND MONITORING 9.1 MONITORING Bekirim may: - Monitor user activity for violations - Review communications for compliance - Analyze usage patterns for fraud - Use automated systems to detect violations - Cooperate with authorities 9.2 DATA RETENTION FOR ENFORCEMENT Evidence of violations is retained: - For the duration of enforcement action - For legal proceedings if applicable - As required by Brunei law - For appeal periods (30 days) 9.3 CHANGES TO POLICY Bekirim may modify this Policy: - Changes are effective immediately upon posting - Major changes are notified to users - Continued use constitutes acceptance --- SECTION 10: CONTACT AND SUPPORT 10.1 QUESTIONS AND CONCERNS For questions about this Policy, contact: Email: [INSERT CONTACT EMAIL] Website: https://bekirim.com 10.2 REPORT A VIOLATION To report violations: Email: [INSERT CONTACT EMAIL] In-App Report: [Use reporting feature in app] Response time: We aim to acknowledge reports within 24 hours. 10.3 ACKNOWLEDGMENT By using Bekirim, you acknowledge that you: - Have read and understood this Policy - Agree to comply with all provisions - Understand consequences of violations - Accept enforcement actions as appropriate --- END OF ACCEPTABLE USE POLICY